Testimonials
We welcome feedback on our services and randomly select clients who we ask to complete our service survey to ascertain how we performed. All our installations are covered by a genuine warranty and during the installation process you are appointed a project supervisor who will seek to ensure you are provided the best quality of service throughout the process.
Please click on any of the surveys below to view the responses provided by our clients (the surveys relate to installation carried out by our sister company Barclay Erskine Ltd or our approved team of contractors).
How would you rate the service that you received relating to:
1. The manner in which your job was dealt with by our office staff in terms of organising your work and keeping you informed of progress?
Comment
Clare was our contact during the bathroom installation and she was great to deal with.
2. The response time to visit for quotation / begin installation?
Comment
The quotation was very well presented and clear and gave a good start point to work with, towards getting what we wanted.
3. The tradesman's general appearance, tidiness during job and manners?
Comment
All the men on site were very nice and approachable.
4. The standard of work performed by our tradesman?
Comment
Any snagging was dealt with as soon as possible.
Comment on any particular area of business that you think could be improved upon
N/A
How would you rate the service that you received relating to:
1. The manner in which your job was dealt with by our office staff in terms of organising your work and keeping you informed of progress?
Comment
Any phone call was dealt with. If the girl didn't know she found out and phoned back as soon as possible.
2. The response time to visit for quotation / begin installation?
Comment
3. The tradesman's general appearance, tidiness during job and manners?
Comment
No time wasted, got on with the job on hand.
4. The standard of work performed by our tradesman?
Comment
Comment on any particular area of business that you think could be improved upon
How would you rate the service that you received relating to:
1. The manner in which your job was dealt with by our office staff in terms of organising your work and keeping you informed of progress?
Comment
2. The response time to visit for quotation / begin installation?
Comment
Unfortunately bad weather in December caused delay.
3. The tradesman's general appearance, tidiness during job and manners?
Comment
4. The standard of work performed by our tradesman?
Comment
Comment on any particular area of business that you think could be improved upon
How would you rate the service that you received relating to:
1. The manner in which your job was dealt with by our office staff in terms of organising your work and keeping you informed of progress?
Comment
The staff were extremely helpful in keeping me up to date with what was happening.
2. The response time to visit for quotation / begin installation?
Comment
3. The tradesman's general appearance, tidiness during job and manners?
Comment
Considering the dirty work your tradesmen had to carry out, their appearance was very good. They were always very courteous to me and being semi disabled I tried to keep out of their way as much as possible.
4. The standard of work performed by our tradesman?
Comment
All of your tradesmen carried out excellent work in the transformation of my bathroom, also in the installation of the new boiler in my kitchen. The clearance of the debris was very well done.
Comment on any particular area of business that you think could be improved upon
I do not think that anything could be improved upon.